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Help Center
Technical issues
General
Registration
Packages
Subscription
Payment
Sharing
Technical issues
Metadata and tags
Stock upload
Technical issues
We answer all technical questions here
What happens to original media files if I choose less storage space?
The app is not working on my Mac, what should I do?
How can I connect my own server to my videos?
Where can I find advice about how to use ASTODI best?
How can I share full-resolution, original files?
I can't play the original file shared with me. What should I do?
I found a bug! What should I do?
How many files can I add to my projects?
How much content can I load?
I have a technical problem, what should I do?
I have a question about how ASTODI works, who can help?
What happens to your unused computing or FTP allowance when you switch packages?
Where does ASTODI store my files?
How can I connect my own cloud drive to store my videos?